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Local Shipping (Singapore)
• Once order is confirmed, delivery within Singapore will take 1-3 working days which exclude Sunday and Public Holidays.
• Upon receiving the order, our delivery team will contact you within 1-3 working days for the delivery schedule.
• Delivery will be on Monday to Friday between 11am to 5pm, Saturday between 11am-4pm.
• Should there be a failed attempt at delivery, an additional shipping charged will be charged to you for each subsequent re-delivery attempt. All shipping rate (charges) are not refundable.
Self Collection
• We provide a self-collection option at our service centre (459-461 Geylang Road Singapore 389420 (next to Lorong 25))
• Please call in advance before arrange for self-collection.
• Self-collection operating hours as below: Monday to Friday: 9.30am to 5pm Saturday: 9.30am to 4pm
Cancellation of Orders
• Customers are allowed to cancel their order within 24 hours.
• Cancellation after 24 hours will require an administration fee of $10.00
• Normal processing time for refund (for order cancellation) is 2 to 4 weeks from the date of request. If a cancellation fee of SGD10.00 has been imposed, the refund amount will be the purchase price with SGD10.00 deducted.
• We do not implement cash refund for products sold online.
Exchange and Return Policy
• All goods sold cannot be returned.
• Request for exchanges are only allowed within 5 working days from the date of purchase or delivery if you have received an incorrect or defective item.
• Clearance offer or promotions items are not eligible for refund or exchange.
• After 5 working days, customers are requested to send products in to National Electrical Traders for repair/service.
Automatic Warranty Registration
All products purchased from toyomi.com.sg will automatically be registered in our system. No further warranty registration steps will be required by our customers.
If you're bringing your product down to our customer service centre, simply let our staff know your name and contact number and we will be able to find your purchase records in the system.
Filter Accessory for 4.5L Instant Water Dispenser FB 8845
- ABS Mesh Net — Filters large particles, sediments, and rust
- Ultrafiltration Filter — Filters any contaminants, and 90-100% of particles, even 5,000 times smaller than a human hair
- Granular Activated Carbon — Reduce chlorine taste and odour, lead, cysts, per- and polyfluoroalkyl substances (PFAS), volatile organic compounds (VOCs), and metallic trace elements (MTE)
- Ion-Exchange Resin — Removes harmful contaminants and replaces with beneficial desired ions. Softens water by replacing magnesium and calcium ions with sodium ions. Purifies water by replacing hazardous metal ions with sodium and potassium ions
- Carbon Filter — Removes impurities and traps pollutants further
- PP Cotton — Final removal of sediment, dirt, and filter materials
Do note that it is common for excess carbon dust to be visible for the first few dispenses.
*Replace the filter ($25) every 6 months or after 1800L of water filtered to ensure highest filtration standard
**To prepare the filter for use, please fully submerge the filter horizontally in water for 2-3 hours to remove excess carbon dust and to improve water filter flow. Place any object on top of the filter to prevent it from floating. Please note that it is normal for the water to be cloudy during the soak as the excess carbons are being removed - this will not happen when the filter is working upright. After this process, the filter will be ready for use!
Customer Reviews
Quick delivery and all is good
I bought the Toyomi water dispenser last year and so far it’s working really well! Bought some more filters so that we can keep using it!
The buying experience was great as it is smooth.
Water Filter ONLY (Accessory For 4.5L Instant Boil Filtered Water Dispenser FB 8845F)
Good product. Very convenient without having to install water pipelines.