Here are some commonly asked questions
We are here to help
I'm missing a product from my order, what do I do?
Indicate this problem to us in an email to firstname.lastname@example.org. Please include your name, phone number, and order receipt number in the email to allow for easier checking. We will verify the missing product and send it to you within the next 3-7 working days, excluding Sundays and Public Holidays.
What do I do if I receive a faulty item in my order?
If the item is faulty, please bring the product to our service center within 5 working days (459-461 Geylang Road s389420) for product exchange.
After 5 working days, please bring the product to our service center for repair/servicing.
How do I register for warranty?
What are the terms and conditions for the warranty?
- Warranty is only valid in Singapore.
- This product is under warranty for defective materials and manufacturing faults for a period of one year from the date of purchase.
- Types of warranty period may vary for certain products.
- Within the warranty, faulty parts will be replaced only once free of charge and subsequent replacements are to be paid by owner.
- This warranty does not cover repair or replacement of parts damaged by misuse, accidents, negligence, alteration, modification, or in any way being tampered with, or repaired by any service organization without the prior consent of NATIONAL ELECTRICAL TRADERS.
- This warranty does not cover damage caused by normal wear and tear or damages to the teflon coating, glass parts, inner pot, plastic parts, cutter blades, lamp bulb, handle, knob, baking tray, vacuum flexible hose, fan blades, remote controls and all detachable accessories.
- Under no condition must the serial number be erased, defaced or altered by the dealer or customer, otherwise the warranty is rendered invalid.
- The original receipt, gift recipient, warranty card or e-warranty must be produced when you send in your item for repair/service.
- Any item sent in for repair or service must be collected with 30 days from date of send-in. Item will be allotted for disposal if it has not been collected after 30 days.
- We do not provide on-site service, cost of transport to and from place of service are to be paid
- Decorative lights are not under warranty.
PRODUCT DELIVERY AND SELF-COLLECTION
How long will delivery take?
Once the order is confirmed, delivery within Singapore will take 3-7 working days which exclude Sunday and Public Holidays.
Delivery fee will cost $5.00 for purchases under $70.
There will be free delivery for purchases above $70.00
Upon receiving the order, our delivery team will contact you within 1-3 working days for the delivery schedule.
Delivery will be on Monday to Friday between 11am to 5pm, Saturday between 11 to 4pm.
Should there be a failed attempt at delivery, an additional shipping charged will be charged to you for each subsequent re-delivery attempt. All shipping rate (charges) are non-refundable.
Can I self-collect my products?
We provide a self-collection option at our customer care centre address at 459-461 Geylang Road Singapore 389420 (next to Lorong 25).
Please call in advance before arranging for self-collection.
Self-collection operating hours as below:
Monday to Friday: 9.30am to 5pm
Saturday: 9.30am to 4pm
Please bring along your order confirmation email for collection.
Collections are to be done within 2 weeks and will be cancelled/forfeited if they remain uncollected without prior notice.
RETURNS AND EXCHANGES
What is your return policy?
All goods sold are non-returnable.
Request for exchanges is only allowed within 5 working days from the date of purchase or delivery if you have received an incorrect or defective item.
After 5 working days, customers are requested to send the item into National Electrical Traders for repair/service.
Clearance offer or promotions items are not eligible for refund or exchange.
When can I expect my refund?
Customers are allowed to cancel their order within 24 hours.
Cancellation after 24 hours will impose an administration fee of $10.00
Normal processing time for a refund (for order cancellation) is 2 to 4 weeks from the date of request.
If a cancellation fee of SGD10.00 has been imposed, the refund amount will be the purchase price with SGD10.00 deducted.
We do not implement cash refund for products sold online.
STILL HAVE ANY QUESTIONS?
+65 6748 5845