Frequently Asked Questions
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Rice Cookers / Pressure Cookers
Why is there a plastic-looking film on my rice after it’s cooked?
The film that can be seen on the surface of freshly cooked rice is caused by excess starch left in the rice. Rinsing the rice until the water runs clear will prevent the film from forming on the rice when cooking.
How can I determine which rice cooker is the right fit for me considering its capacity?
Rice cookers with a 0.6-liter capacity can prepare up to 4 cups of rice. By following this proportion, you can identify the appropriate rice cooker size for your needs.
What is the rice-to-water ratio?
It is usually a 1-1 ratio for normal white rice and a 1-2 ratio for brown rice.
Airpots / Kettles
Why are there stains/rust spots inside my kettle?
The red discoloration is a result of the iron mineral naturally found in water. If cleaning is infrequent or if water is not adequately dried after use, water with high mineral content can lead to iron buildup in the unit.
Can I use the airpot to boil other liquids?
No, airpots are only meant for water only.
Is the lid for airpots dishwasher-safe?
No, it is not advisable to put the lids inside the dishwasher.
How do I descale my airpot/kettle?
Boil half a lemon or citric acid once and pour it out a few times. Boil another round with just water. Make sure to discard the first batch of boiled water after descaling. Consume only the second batch of boiled water.
Why is there a burning smell during when I turn it on for the first time?
Rest assured as this is normal. There is a protective layer inside the heating element that will melt away after being turned on for awhile. Hence the burning smell. It is advised to leave your grill on for about 20 to 30mins before your first use to get rid of it.
Is the grill made of non-stick material?
Yes, all of our BBQ grills are made of non-stick material. Do note to not use a hard sponge to scrub the grills as it can wear off the non-stick coating.
Are the removable attachments dishwasher-safe?
No, removable attachments are not advisable to be used in the dishwasher. It can cause the non-stick coating on the grill to wear off.
Water Dispensers / Juicers
How do I clean my water dispenser?
Remove the upper tank along with the filter. Add about 1L of water and squeeze half a lemon into the bottom tank. Start dispensing hot water till its almost empty. (Do make sure to NOT dispense when there is close to or no water at all as it can affect the product performance in the long run.) Discard the water and introduce a fresh batch. Dispense water a few more times to eliminate the lemon flavor, and it's ready for use.
Why is the water temperature not accurate when dispensed?
Unlike normal airpots, water boils over 100 degrees celsius so water stays very hot for a much longer time. As compared to instant water dispensers, water is heated exactly up to the selected temperature. With the surrounding air, the water temperature will drop slightly once it reaches your cup, but it should not vary too drastically.
Can I stop the water flow if I just want a small amount?
Press the dispense button again to stop the flow.
Must the power for my dispenser be on all the time?
No, it is okay to switch it off when not in use. However, leaving it on is fine as well as it uses very little electricity during standby mode.
[FB 7735F] What is the + and - sign at the bottom of the filter for?
It controls the flow of the filter. Both signs should be on the + sign.
[FB 8845F] Is the water suitable and safe for toddler/children’s consumption?
Yes, it is even suitable to make baby milk. It is recommended to use 50℃ for babies and children.
[SJ 9000] Are the parts excluding the base piece, dishwasher safe?
Yes, they are dishwasher-safe.
[SJ 9000] Can I really fit whole fruits inside without cutting?
Yes, this juicer has a 78mm large diameter feeding hole. Even works with fruits that have seeds.
Ovens / Toasters
Why is there a burning smell when I turn it on for the first time?
Rest assured as this is normal. There is a protective layer inside the heating element that will melt away after being turned on for awhile. Hence the burning smell. It is advised to leave your oven on for about 20 to 30mins before your first use to get rid of it.
How do I clean/maintain my oven?
Once the oven has cooled down, remove the crumb tray and dispose of the extra crumbs. Using a moist towel/cloth with just a small amount of soap, wipe the inside of the oven will do just fine.
[TO 1230ST] Why is my bun still toasted after I switch on the steam function?
Take note that this oven is not used to steam food. It uses steam technology to help improve the food's efficiency, performance, and quality.
Hot Plates / Induction Cookers
What is an Induction cooker?
Unlike gas or ceramic radiant hobs, induction cookers heat the cookware directly rather than heating the stove first. Your home remains cool, no heat coming off your cooker.
Can I use any pot or pan on induction?
No. To use induction, your pots have to be made of magnetic material.
Is induction top easy to crack or scratch?
No, Induction glass is made of “ceramic glass” that’s very strong and can withstand high temperatures as well as sudden temperature changes. Scratching, however, can occur if one is careless.
Is induction as powerful or fast as gas?
Induction is faster than other cooking technologies, boiling 1 litre of water in 3-5mins.
Would it be okay if I accidentally left my induction cooker on for a long time?
When it comes to induction cookers, there’s no heat if there is no metal detected on it. Inductions cookers will not even get warm if there is no magnetic pot placed on it.
How do I clean my induction cooker?
Turn off the cooker and wait for it to cool down completely. Use a small amount of cooktop cleaner, and wipe the product using a paper towel or a microfibre cloth. Dry the cooker with a paper towel.
Blenders / Mixers / Grinders
[Blenders] Are the jugs for the blenders detachable for washing?
No. The glasses are not detachable. Our blenders have a ‘self-clean’ function, just add a little dish soap and water. Select ‘self-clean’ and it washes for you!
[Blenders] Are we able to control the temperature settings?
No, there are no temperature control settings for our blenders. All functions have preset settings set on them so you don’t have to worry about burning your food.
Can I blend my hot ingredients to make soup?
No. Do not put hot ingredients inside then blender directly. Make sure to cool your ingredients, soup or puree before blending them in a cooking blender again.
[Mixers] Can we use this for meat (etc meatballs)?
Yes! For minced meat, just mixing it up it does the trick. However it will not grind up your meat into smaller pieces.
Specialty Cookers (BGM 8810, JL 9501TU, DF 323SS)
[Deep Fryer] Why does battered food stick to the basket?
Battered food should not be put into the basket directly. The batter will wrap around the basket coils and get stuck. Lower the basket into the oil first. Wearing gloves when placing battered food directly in oil.
[Deep Fryer] Why does my fryer release unpleasant odours?
Unpleasant odours can be due to aed oil/or a saturated filter that needs to be changed. Change oil or filter or both.
[Deep Fryer] How long should it take for my fryer to heat the oil?
Heating time will vary depending on amount of oil used. Average time should take around 10-15 minutes.
[Deep Fryer] My food is not browning and/or it is soggy
- The oil is not hot enough. Make sure the oil is ready for frying before putting in your battered food
- Too much food is in the basket. Fry the food in smaller quantities (particularly for frozen foods) for better results
- You did not cook the food long enough. Increase cooking time by a few minutes, lift basket to check for crispness.
[Deep Fryer] How often should I clean the oil and how?
Oil should be strained and or filtered after it cools and after each use. This prevents the oil from early contamination. Do take note that oil used for fish has to be stored separately.