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Frequently Asked Questions

Rice Cookers / Pressure Cookers

The film that can be seen on the surface of freshly cooked rice is caused by excess starch left in the rice. Rinsing the rice until the water runs clear will prevent the film from forming on the rice when cooking.

Rice cookers with a 0.6-liter capacity can prepare up to 4 cups of rice. By following this proportion, you can identify the appropriate rice cooker size for your needs.

It is usually a 1-1 ratio for normal white rice and a 1-2 ratio for brown rice.

Airpots / Kettles

The red discoloration is a result of the iron mineral naturally found in water. If cleaning is infrequent or if water is not adequately dried after use, water with high mineral content can lead to iron buildup in the unit.

No, airpots are only meant for water only.

No, it is not advisable to put the lids inside the dishwasher.

Boil half a lemon or citric acid once and pour it out a few times. Boil another round with just water. Make sure to discard the first batch of boiled water after descaling. Consume only the second batch of boiled water.

BBQ Grills

Rest assured as this is normal. There is a protective layer inside the heating element that will melt away after being turned on for awhile. Hence the burning smell. It is advised to leave your grill on for about 20 to 30mins before your first use to get rid of it.

Yes, all of our BBQ grills are made of non-stick material. Do note to not use a hard sponge to scrub the grills as it can wear off the non-stick coating.

No, removable attachments are not advisable to be used in the dishwasher. It can cause the non-stick coating on the grill to wear off.

Water Dispensers / Juicers

Remove the upper tank along with the filter. Add about 1L of water and squeeze half a lemon into the bottom tank. Start dispensing hot water till its almost empty. (Do make sure to NOT dispense when there is close to or no water at all as it can affect the product performance in the long run.) Discard the water and introduce a fresh batch. Dispense water a few more times to eliminate the lemon flavor, and it's ready for use.

Unlike normal airpots, water boils over 100 degrees celsius so water stays very hot for a much longer time. As compared to instant water dispensers, water is heated exactly up to the selected temperature. With the surrounding air, the water temperature will drop slightly once it reaches your cup, but it should not vary too drastically.

Press the dispense button again to stop the flow.

No, it is okay to switch it off when not in use. However, leaving it on is fine as well as it uses very little electricity during standby mode.

It controls the flow of the filter. Both signs should be on the + sign.

Yes, it is even suitable to make baby milk. It is recommended to use 50℃ for babies and children. 

Yes, they are dishwasher-safe.

Yes, this juicer has a 78mm large diameter feeding hole. Even works with fruits that have seeds.

Ovens / Toasters

Rest assured as this is normal. There is a protective layer inside the heating element that will melt away after being turned on for awhile. Hence the burning smell. It is advised to leave your oven on for about 20 to 30mins before your first use to get rid of it.

Once the oven has cooled down, remove the crumb tray and dispose of the extra crumbs. Using a moist towel/cloth with just a small amount of soap, wipe the inside of the oven will do just fine.

Take note that this oven is not used to steam food. It uses steam technology to help improve the food's efficiency, performance, and quality.

Hot Plates / Induction Cookers

Unlike gas or ceramic radiant hobs, induction cookers heat the cookware directly rather than heating the stove first. Your home remains cool, no heat coming off your cooker.

No. To use induction, your pots have to be made of magnetic material.

No, Induction glass is made of “ceramic glass” that’s very strong and can withstand high temperatures as well as sudden temperature changes. Scratching, however, can occur if one is careless.

Induction is faster than other cooking technologies, boiling 1 litre of water in 3-5mins.

When it comes to induction cookers, there’s no heat if there is no metal detected on it. Inductions cookers will not even get warm if there is no magnetic pot placed on it.

Turn off the cooker and wait for it to cool down completely. Use a small amount of cooktop cleaner, and wipe the product using a paper towel or a microfibre cloth. Dry the cooker with a paper towel.

Blenders / Mixers / Grinders

No. The glasses are not detachable. Our blenders have a ‘self-clean’ function, just add a little dish soap and water. Select ‘self-clean’ and it washes for you!

No, there are no temperature control settings for our blenders. All functions have preset settings set on them so you don’t have to worry about burning your food.

No. Do not put hot ingredients inside then blender directly. Make sure to cool your ingredients, soup or puree before blending them in a cooking blender again.

Yes! For minced meat, just mixing it up it does the trick. However it will not grind up your meat into smaller pieces.

Specialty Cookers (BGM 8810, JL 9501TU, DF 323SS)

Battered food should not be put into the basket directly. The batter will wrap around the basket coils and get stuck. Lower the basket into the oil first. Wearing gloves when placing battered food directly in oil.

Unpleasant odours can be due to aed oil/or a saturated filter that needs to be changed. Change oil or filter or both.

Heating time will vary depending on amount of oil used. Average time should take around 10-15 minutes.

3 reasons:

  1. The oil is not hot enough. Make sure the oil is ready for frying before putting in your battered food
  2. Too much food is in the basket. Fry the food in smaller quantities (particularly for frozen foods) for better results
  3. You did not cook the food long enough. Increase cooking time by a few minutes, lift basket to check for crispness.

Oil should be strained and or filtered after it cools and after each use. This prevents the oil from early contamination. Do take note that oil used for fish has to be stored separately.