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Frequently Asked Questions

Rice Cookers / Pressure Cookers

The film that can be seen on the surface of freshly cooked rice is caused by excess starch left in the rice. Rinsing the rice until the water runs clear will prevent the film from forming on the rice when cooking.

Rice cookers with a 0.6-liter capacity can prepare up to 4 cups of rice. By following this proportion, you can identify the appropriate rice cooker size for your needs.

It is usually a 1-1 ratio for normal white rice and a 1-2 ratio for brown rice.

Yes! All of our cookers are PFOA-free and POA-free

  • Material of the Pot: Certain materials, such as stainless steel, aluminum, and cast iron, are more prone to food staining than others. Stainless steel pots, for example, may develop brown or rainbow-colored stains due to minerals in the water or food residue left behind after cooking.
  • Cooking Techniques: Some cooking techniques, such as frying or searing, can result in food particles adhering to the surface of the pot, leading to stains. Additionally, if the heat is too high or if food is burnt onto the pot, it can create stubborn stains that are difficult to remove.
  • Acidic Foods: Foods that are acidic, such as tomatoes, vinegar, and citrus fruits, can react with the metal in the pot, causing discoloration or stains. This is especially true for reactive metals like aluminum and copper.
  • Hard Water: If your water is hard (contains a high concentration of minerals like calcium and magnesium), it can leave mineral deposits on the surface of the pot, leading to stains over time.
  • Improper Cleaning: Inadequate cleaning or using abrasive cleaning tools can scratch the pot's surface, making it more prone to staining. Similarly, leaving food residue on the pot for an extended period before cleaning can cause stains to set 

  • Stainless Steel: Stainless steel inner pots are usually dishwasher-safe. They are durable and can withstand the high heat and rigorous cleaning of a dishwasher. 
  • Non-Stick: We recommend avoiding the dishwasher and instead handwashing them. The harsh detergents and high temperatures used in dishwasher cycles can potentially harm or deteriorate the non-stick surface over time.

Airpots / Kettles

The red discoloration is a result of the iron mineral naturally found in water. If cleaning is infrequent or if water is not adequately dried after use, water with high mineral content can lead to iron buildup in the unit.

No, airpots are only meant for water only.

No, it is not advisable to put the lids inside the dishwasher.

The white or brown marks inside your kettle are likely caused by mineral deposits, also known as limescale, these are common and can accumulate over time from the minerals in your water. 

Boil half a lemon or citric acid once and pour it out a few times. Boil another round with just water. Make sure to discard the first batch of boiled water after descaling. Consume only the second batch of boiled water.

Electric kettles are typically designed to work with specific voltage requirements, Ensure to verify the voltage compatibility of your electric kettle with the voltage standard in the country you are visiting.

Countries with Lower Voltage Standards: In countries like Japan, where the voltage standard is lower at 110V compared to Singapore's 220V, you can still use a kettle; however, the boiling time will be doubled.

Countries with Higher Voltage Standards: In countries with higher voltage standards, such as those with 240V like the UK, using a kettle from Singapore, which operates on a 220V standard, remains feasible however, we do not advise using.

BBQ Grills

Rest assured as this is normal. There is a protective layer inside the heating element that will melt away after being turned on for awhile. Hence the burning smell. It is advised to leave your grill on for about 20 to 30mins before your first use to get rid of it.

Yes, all of our BBQ grills are made of non-stick material. Do note to not use a hard sponge to scrub the grills as it can wear off the non-stick coating.

No, removable attachments are not advisable to be used in the dishwasher. It can cause the non-stick coating on the grill to wear off.

Yes but we do not advise using metal cooking tools as it can easily scratch the surface of the non-stick coating. Utilizing rubber cooking utensils such as tongs or spatulas would be a preferable choice.

Before cleaning, cool your electric grill till is cool to touch. Use a vinegar and baking soda mixture to clean the hardened food bits off the grates if you are having problems loosening debris.

We would recommend not using extension cords as extension cords with low wattage, can cause damage to the house wiring.

Water Dispensers / Juicers

Remove the upper tank along with the filter. Add about 1L of water and squeeze half a lemon into the bottom tank. Start dispensing hot water till its almost empty. (Do make sure to NOT dispense when there is close to or no water at all as it can affect the product performance in the long run.) Discard the water and introduce a fresh batch. Dispense water a few more times to eliminate the lemon flavor, and it's ready for use.

Unlike normal airpots, water boils over 100 degrees celsius so water stays very hot for a much longer time. As compared to instant water dispensers, water is heated exactly up to the selected temperature. With the surrounding air, the water temperature will drop slightly once it reaches your cup, but it should not vary too drastically.

Press the dispense button again to stop the flow.

No, it is okay to switch it off when not in use. However, leaving it on is fine as well as it uses very little electricity during standby mode.

It controls the flow of the filter. Both signs should be on the + sign.

Yes, it is even suitable to make baby milk. It is recommended to use 50℃ for babies and children. 

Yes, they are dishwasher-safe.

Yes, this juicer has a 78mm large diameter feeding hole. Even works with fruits that have seeds.

Reason 1: The type of fruit, and moisture content varies for each type of fruit
Reason 2: The fiber from the fruit may obstruct the mesh holes of the juicer, preventing the juice from flowing into the juice cup.

  • To avoid clogging the juicer with fibrous fruits, ensure thorough cleaning of all juicer components.
  • Insert them gradually and refrain from adding more than one piece at a time.

Ovens / Toasters

Rest assured as this is normal. There is a protective layer inside the heating element that will melt away after being turned on for awhile. Hence the burning smell. It is advised to leave your oven on for about 20 to 30mins before your first use to get rid of it.

Once the oven has cooled down, remove the crumb tray and dispose of the extra crumbs. Using a moist towel/cloth with just a small amount of soap, wipe the inside of the oven will do just fine.

Take note that this oven is not used to steam food. It uses steam technology to help improve the food's efficiency, performance, and quality.

Yes, you can use a toaster oven to defrost food. A temperature of around 200°F (93°C) is generally suitable for defrosting most types of food. However, if your oven doesn't allow for such a low temperature, you can set it to the lowest possible temperature setting and monitor the food closely to ensure it doesn't start cooking.

How to defrost: Place the frozen food on a raised surface, like a steamer rack, to prevent water from the defrosting process from re-entering into the food.

Yes, It's commonly used to cover dishes or wrap food to help retain moisture and prevent drips or spills.

Do keep in mind:

  • Use the foil properly: Ensure that the aluminum foil doesn't come into direct contact with heating elements or the walls of the oven, as this can cause it to melt or catch fire.
  • Avoid covering the entire oven rack: If you're using foil to cover a dish, leave some space around the edges to allow for proper airflow and heat circulation in the oven.

Hot Plates / Induction Cookers

Unlike gas or ceramic radiant hobs, induction cookers heat the cookware directly rather than heating the stove first. Your home remains cool, no heat coming off your cooker.

No. To use induction, your pots have to be made of magnetic material.

No, Induction glass is made of “ceramic glass” that’s very strong and can withstand high temperatures as well as sudden temperature changes. Scratching, however, can occur if one is careless.

Induction is faster than other cooking technologies, boiling 1 litre of water in 3-5mins.

When it comes to induction cookers, there’s no heat if there is no metal detected on it. Inductions cookers will not even get warm if there is no magnetic pot placed on it.

Turn off the cooker and wait for it to cool down completely. Use a small amount of cooktop cleaner, and wipe the product using a paper towel or a microfibre cloth. Dry the cooker with a paper towel.

Blenders / Mixers / Grinders

No. The glasses are not detachable. Our blenders have a ‘self-clean’ function, just add a little dish soap and water. Select ‘self-clean’ and it washes for you!

No, there are no temperature control settings for our blenders. All functions have preset settings set on them so you don’t have to worry about burning your food.

Yes! For minced meat, just mixing it up it does the trick. However it will not grind up your meat into smaller pieces.

No. We advise cooling the soup/sauce down first before pouring it into the blender. Even if your blender is capable of handling hot liquids, it's generally a good practice to allow the soup to cool slightly before blending. This reduces the risk of steam buildup and potential splattering, which can occur when blending extremely hot liquids

Specialty Cookers (BGM 8810, JL 9501TU, DF 323SS)

Battered food should not be put into the basket directly. The batter will wrap around the basket coils and get stuck. Lower the basket into the oil first. Wearing gloves when placing battered food directly in oil.

Unpleasant odours can be due to aed oil/or a saturated filter that needs to be changed. Change oil or filter or both.

Heating time will vary depending on amount of oil used. Average time should take around 10-15 minutes.

3 reasons:

  1. The oil is not hot enough. Make sure the oil is ready for frying before putting in your battered food
  2. Too much food is in the basket. Fry the food in smaller quantities (particularly for frozen foods) for better results
  3. You did not cook the food long enough. Increase cooking time by a few minutes, lift basket to check for crispness.

Oil should be strained and or filtered after it cools and after each use. This prevents the oil from early contamination. Do take note that oil used for fish has to be stored separately.

You can roast a wide range of foods in a food roaster, including chicken, turkey, beef, pork, vegetables, potatoes, nuts, and even certain types of grains.

Preheating your food roaster is often recommended, as it helps ensure that the appliance reaches the desired temperature for cooking evenly and efficiently.

We do not advise using a dishwasher for the glass bowl, handwash is preferred.

Yes, you can use aluminum foil in a food roaster to cover dishes or line the tray for easy cleanup. Just be sure to avoid direct contact with heating elements.

It's not recommended to cover the garlic basket as it may interfere with the cooking process.

Yes, there is a preset timer of 2 hours that can be used for stewing with the lid closed.

Yes, stopping the fermentation process midway is fine and will not affect the cooker.