201005-12
Frequently Asked Questions (FAQ)
1. Will rice stick to the pot?
Answer: No, this rice cooker uses a durable non-stick pot.
2. Is the inner lid removable for cleaning?
Answer: Yes, the inner lid is detachable for easy cleaning.
3. Can you cook soup or porridge with this rice cooker?
Answer: Of course! There is even a preset mode for soup and porridge.
4. How many cups of rice can you cook with this rice cooker?
Answer: With a capacity of 0.8L, you can cook up to 4 cups of rice. Perfect for 2-4 pax!
5. Is there a keep warm function?
Answer: Yes, there is an automatic keep warm function to keep your rice and porridge/soup warm and delicious.
6. Am I able to set timing/preset?
Answer: No, there is an automatic cut-off timing for the rice cooker to prevent overcooking. If you would like a rice cooker that has a timing/preset selection function, you can check out our 0.75L Rice Cooker RC 1603.
Local Shipping (Singapore)
• Once order is confirmed, delivery within Singapore will take 1-3 working days which exclude Sunday and Public Holidays.
• Upon receiving the order, our delivery team will contact you within 1-3 working days for the delivery schedule.
• Delivery will be on Monday to Friday between 11am to 5pm, Saturday between 11am-4pm.
• Should there be a failed attempt at delivery, an additional shipping charged will be charged to you for each subsequent re-delivery attempt. All shipping rate (charges) are not refundable.
Self Collection
• We provide a self-collection option at our service centre (459-461 Geylang Road Singapore 389420 (next to Lorong 25))
• Please call in advance before arrange for self-collection.
• Self-collection operating hours as below:
Monday to Friday: 9.30am to 5pm
Saturday: 9.30am to 4pm
• Please bring along your order confirmation email for collection.
• Collections are to be done within 2 weeks and will be cancelled/forfeited if they remain uncollected without prior notice.
Cancellation of Orders
• Customers are allowed to cancel their order within 24 hours.
• Cancellation after 24 hours will require an administration fee of $10.00
• Normal processing time for refund (for order cancellation) is 2 to 4 weeks from the date of request. If a cancellation fee of SGD10.00 has been imposed, the refund amount will be the purchase price with SGD10.00 deducted.
• We do not implement cash refund for products sold online.
Exchange and Return Policy
• All goods sold cannot be returned.
• Request for exchanges are only allowed within 5 working days from the date of purchase or delivery if you have received an incorrect or defective item.
• Clearance offer or promotions items are not eligible for refund or exchange.
• After 5 working days, customers are requested to send products in to National Electrical Traders for repair/service.
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