Shipping & Returns
Local Shipping (Singapore)
• Once order is confirmed, delivery within Singapore will take 1-3 working days which exclude Sunday and Public Holidays.
• Upon receiving the order, our delivery team will contact you within 1-3 working days for the delivery schedule.
• Delivery will be on Monday to Friday between 11am to 5pm, Saturday between 11am-4pm.
• Should there be a failed attempt at delivery, an additional shipping charged will be charged to you for each subsequent re-delivery attempt. All shipping rate (charges) are not refundable.
• We provide a self-collection option at our service centre (459-461 Geylang Road Singapore 389420 (next to Lorong 25))
• Please call in advance before arrange for self-collection.
• Self-collection operating hours as below: Monday to Friday: 9.30am to 5pm Saturday: 9.30am to 4pm
Cancellation of Orders
• Customers are allowed to cancel their order within 24 hours.
• Cancellation after 24 hours will require an administration fee of $10.00
• Normal processing time for refund (for order cancellation) is 2 to 4 weeks from the date of request. If a cancellation fee of SGD10.00 has been imposed, the refund amount will be the purchase price with SGD10.00 deducted.
• We do not implement cash refund for products sold online.
Exchange and Return Policy
• All goods sold cannot be returned.
• Request for exchanges are only allowed within 5 working days from the date of purchase or delivery if you have received an incorrect or defective item.
• Clearance offer or promotions items are not eligible for refund or exchange.
• After 5 working days, customers are requested to send products in to National Electrical Traders for repair/service.
Toyomi Warranty Registration
Automatic Warranty Registration
All products purchased from toyomi.com.sg will automatically be registered in our system. No further warranty registration steps will be required by our customers.
If you're bringing your product down to our customer service centre, simply let our staff know your name and contact number and we will be able to find your purchase records in the system.
Back by popular demand! With its large capacity, you will be able to fit an entire chicken/pork belly slab inside! Create the perfect combination of moist and tender meats using our Toyomi 11.5L Convection Roaster.
Suitable for preparing any sort of food. Its temperature selection range from 65°C to 250°C and a 60 minutes timer, cook various types of dishes for your family gathering or parties. This roaster uses heating element instead of halogen bulb for more accurate heating and controllable temperature!
Multi-Functional Convection Roaster
Smokeless clean cooking
Food Remain Succulent, Juicy & Brown
11.5 Litre Capacity
Temp. Range: 65°C to 250°C
Variable Thermostat Temp. Setting for Reheating or Defrosting
60 Minutes Timer
Safety Feature-Automatic Cut Off When Handle is Lifted
Transparent Easy Clean Glass Pot for Visual Cooking
230V ~ 50Hz, 1200W
Glass Bowl Dimension: 33cm (Diameter) x 16cm (H)
Entire Product Dimension: 39cm (Diameter) x 35cm (H)
Extension ring: 10cm (H)
Box Dimension: 36x36x24cm
Box Weight: 7 kg
Safety Mark No: 090123-12
Frequently Asked Questions (FAQ)
- What is the capacity/measurement of the Convention Roaster?
Answer: The glass broiler has is 11.5L capacity, 30cm (circumference) x 15.5cm (depth). However, you are able to add 7cm (depth) with the extender ring that will be provided with the product.
- What is a Convention Roaster?
Answer: It works just like an AirFryer with a larger capacity. You will be able to fit an entire chicken/pork belly slab inside! Crispy on the outside and tender on the inside :)
- Am I able to detach the glass broiler for cleaning?
Answer: Yes, you will be able to remove the glass broiler from the heating element and the base for easy cleaning.
- Am I able to adjust the timing and heat intensity?
Answer: Yes, you will be able to adjust the heating temperature (heating range from 65°C to 250°C) up to 60mins.
- How long is the warranty period and how do I claim for repair during the warranty?
Answer: The local SG warranty is for 1 year. You can sign up for your warranty on www.toyomi.com.sg and screenshot a photo of your confirmed order in the field to register your warranty. Serial number can be found on the silver label on the product itself. If your product is not working during the warranty, please come down to our customer service centre at 459-461 Geylang Road s389420 to send your product in for repair.