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Local Shipping (Singapore)
All filter orders will be delivered via letterbox within 3 working days.
Self Collection
• We provide a self-collection option at our service centre (459-461 Geylang Road Singapore 389420 (next to Lorong 25))
• Please call in advance before arrange for self-collection.
• Self-collection operating hours as below: Monday to Friday: 9.30am to 5pm Saturday: 9.30am to 4pm
Cancellation of Orders
• Customers are allowed to cancel their order within 24 hours.
• Cancellation after 24 hours will require an administration fee of $10.00
• Normal processing time for refund (for order cancellation) is 2 to 4 weeks from the date of request. If a cancellation fee of SGD10.00 has been imposed, the refund amount will be the purchase price with SGD10.00 deducted.
• We do not implement cash refund for products sold online.
Exchange and Return Policy
• All goods sold cannot be returned.
• Request for exchanges are only allowed within 5 working days from the date of purchase or delivery if you have received an incorrect or defective item.
• Clearance offer or promotions items are not eligible for refund or exchange.
• After 5 working days, customers are requested to send products in to National Electrical Traders for repair/service.
Automatic Warranty Registration
All products purchased from toyomi.com.sg will automatically be registered in our system. No further warranty registration steps will be required by our customers.
If you're bringing your product down to our customer service centre, simply let our staff know your name and contact number and we will be able to find your purchase records in the system.
✅Premium 4-Stage Water Filter
Each filter can remove microplastics, PFOA, limescale, chlorine, lead, pesticides, and minerals
- Non-woven Fabric reduces particles in water
- Ion Exchange Resin reduces limescale and heavy metals
- Coconut Shell Catalyst Activated Carbon reduces chemicals and chlorine
- Non-woven Fabric further reduces particles and traps filter materials
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Shape of Filter and Layer placement allows for faster filtration rate for faster flow
*Replace the filter every 6 months or after 1800L of water filtered to ensure highest filtration standard
Do note that it is common for excess carbon dust to be visible for the first few dispenses.
**To prepare the filter for use, please fully submerge the filter horizontally in water for 2-3 hours to remove excess carbon dust and to improve water filter flow. Place any object on top of the filter to prevent it from floating. Please note that it is normal for the water to be cloudy during the soak as the excess carbons are being removed - this will not happen when the filter is working upright. After this process, the filter will be ready for use!
[Updated Filter Notice - Effective 1st July]
All new batches of filters no longer include the +/- caps. This update is based on customer feedback and aims to improve water flow and reduce the risk of caps detaching during use. Enjoy a smoother, more reliable experience with every filter.
